resi onboarding

Do you require a VoIP adapter?

If you want to keep using your existing landline handset, you’ll need an adapter. If you plan to use a VoIP phone, softphone, or app, you typically won’t need one.

Adapter details: £50 one-off, arrives pre-configured. Model: Grandstream HT801 (we may supply an HT802 if HT801 is unavailable). You can also use your own compatible ATA.

Not sure? Check if you need an adapter (opens in a new tab)

Yes, I need an adapter (£50) No, I don’t need an adapter

Do you need to keep your existing number?

If yes, we’ll port your number to Plexatalk at no extra cost. We’ll email you a simple porting form. Ports typically take 1 week if the number has not been ported before and 2 weeks if it has.

Yes, please port my number (free) No, assign me a new local number

Emergency Address

To comply with emergency services (e.g., 999/111), we must link an address to your number.

First name

Last name

Contact phone

Address line 1

Address line 2 (optional)

Town / City

Postcode

Country

Email (required — for further correspondence)

Order notes

Broadband switch date you’d like the port to coincide with, additional requirements, etc.
Please note that if we port your number and your broadband service is reliant on that number, your broadband provider will typically terminate the service.

Is your delivery address different to your emergency address?

No, deliver to my emergency address Yes, I have a different delivery address

Delivery address line 1

Delivery address line 2 (optional)

Delivery town / city

Delivery postcode

Delivery country

Terms & Conditions

Acceptable Use: Service must not be used for unlawful, harmful, or fraudulent activity. No nuisance/harassment calling.

Emergency Services: VoIP relies on power/broadband. In a power or broadband outage, calls to 999/112/111 may not connect. Keep a mobile as backup.

Fair Usage: “Unlimited” plans are subject to a 2000 minute/month fair usage policy to UK standard landline and UK mobile numbers, for normal residential use only. We may restrict or charge for excessive or non-standard use.

International & Premium: Calls to premium rate/special numbers and most international destinations are not included unless explicitly stated.

Equipment: If you choose a PlexaTalk adapter (£50 one-off), it is supplied pre-configured. Equivalent model (e.g., HT802) may be supplied if HT801 is unavailable.

Billing & Payment: Direct Debit is required. Invoices for any one-off items (e.g., adapter) will be emailed.

Complaints: Contact support@plexatalk.co.uk. We aim to acknowledge within 1 business day and resolve as quickly as possible.

Privacy: We use your details to provide service, including emergency-address compliance. See our Privacy Policy for full details.

This summary is for convenience. Your use of the service is subject to the full Terms available on our website.

I have read and agree to the Terms & Conditions.

Adapter Payment

Please pay for your VoIP adapter before continuing.

HT802 Adapter

Quantity

Amount due: £50

£50 per adapter. Payment is required before continuing.

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